FAQ

What is VetPay?

VetPay is a payment plan that allows you to pay for your pet's treatment over time.

What are the fees and charges?

An annual fee of $69 applies and interest is charged at 18.4% (APR).

Can I add further treatment costs to my account?

Yes, once you have established an account with us additional treatment costs may be added to your account provided you have available credit.

Can I increase my credit limit?

You can submit a request via your customer portal or by contacting us via email at [email protected].
We may ask you questions on affordability and whether your financial position has changed in any way.

How can I obtain my statement?

You can obtain a copy of your statement via your customer portal.
Alternatively you contact us via email at [email protected].
Statements are provided within two business days.

Can I pay my account out early?

Yes, you can payout the remaining balance or make additional payments at any time.

Are there any other charges?

There is also a payment processing fee of $2.50 with each repayment.

What do I do if I cannot make a repayment?

Contact us as soon as possible to discuss an alternative payment arrangement either by email at [email protected] or by phone on 1300 657 984.
We will do whatever we can to assist you if you are experiencing any financial hardship.

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