FAQ

What is VetPay?

VetPay is a payment plan that lets you pay for your pets treatment over time, you pay your vet an initial deposit, and we direct debit the balance in fortnightly repayments from your nominated bank account.

What are the fees and charges?

We charge you an annual fee of $69 and apply an interest rate (APR 18.4%) to the remaining amount after your deposit. These fees and charges are added to your account and included in the fortnightly repayment.

Can I add further treatment costs to my account?

Yes, once you have established an account with us, additional treatment cost may be added to your account as long as your fortnightly payments have approved and you are within your credit limit. We may ask you questions on affordability and whether your financial position has changed in any way.

How can I obtain my statement?

You can contact us via email at [email protected]. Statements are provided within two business days.

Can I pay my account out early?

Yes, you can payout the remaining balance of your account at any time by contacting us at [email protected] or by phone on (08) 8465 1850.

What do I need to apply for a payment plan?

We will perform a credit check on you. Any defaults on your credit file may affect your application. We also look at your ability to meet the fortnightly repayments and may ask for copies of payslips and bank statements.

Are there any other charges?

There is also a payment processing fee of $2.50 with each repayment.

What do I do if I cannot make a repayment?

Contact us immediately to discuss an alternative payment arrangement either by email at [email protected] or by phone on 1300 657 984. We will do whatever we can to assist you if you are experiencing any financial hardship.

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